Terms & Conditions – ju9 Platform Rules

To open an account and use the ju9 platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter during which your account remains active:

• You must be at least 21 years of age. ju9 applies a strict 21+ age policy across all products. Proof of age may be requested at any time, and accounts found to belong to persons under 21 will be suspended immediately with all funds returned subject to verification.
• You must be a natural person acting on your own behalf and not as an agent or nominee for any other individual or entity.
• You must have the legal capacity to enter into a binding contract under the laws applicable to you.
• You must not be accessing the platform from any jurisdiction in which online gambling is prohibited by local law. It is your sole responsibility to ensure that your use of ju9 is lawful in your jurisdiction.
• You must provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, residential address, and a valid email address or mobile number. Providing false registration details is grounds for immediate account closure.
• You must not be a current employee, director, officer, or agent of ju9, nor an immediate family member of such a person.

Each player is permitted to hold exactly one (1) account on ju9. Operating multiple accounts — whether under the same identity or different identities — is strictly prohibited and will result in the permanent closure of all associated accounts and forfeiture of any balances, including any outstanding bonuses or winnings, at ju9's sole discretion.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, and any one-time passwords (OTPs) issued to your registered mobile number. ju9 will never ask for your password via email, live chat, or telephone.

• You must not share your account credentials with any third party, including friends or family members. Any activity conducted through your account — whether authorised by you or not — is your responsibility.
• You must notify ju9 immediately at [email protected] if you believe your account has been accessed without your authorisation, if your registered mobile number has been compromised, or if you suspect any fraudulent activity on your account.
• ju9 recommends enabling two-factor authentication (2FA) via OTP on your account. Failure to do so does not limit your liability for unauthorised account activity.
• You must keep your registered contact details up to date. Failure to maintain accurate contact information may delay identity verification or withdrawal processing.
• ju9 reserves the right to suspend, lock, or close any account that it reasonably suspects has been compromised, is being used fraudulently, or is in breach of these Terms, pending investigation.

All financial transactions on ju9 are conducted in Bangladeshi Taka (BDT). The following payment methods are currently supported for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and BRAC Bank. Additional methods may be added or removed at ju9's discretion without prior notice.

• The minimum deposit amount is ৳200. Minimum and maximum deposit and withdrawal limits are displayed within your account dashboard and may vary by payment method.
• All funds deposited to ju9 must originate from a payment account registered in your own name. Deposits from third-party accounts are not permitted and may result in account suspension and return of funds.
• Withdrawals will only be processed to a payment account that has been verified as belonging to the account holder. ju9 may require identity verification documents before processing any withdrawal request.
• ju9 aims to process approved withdrawal requests within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours. Processing times may be longer during periods of high demand or where additional verification is required.
• ju9 does not charge fees on standard deposits or withdrawals. However, your payment provider may apply their own charges, for which ju9 accepts no responsibility.
• ju9 reserves the right to delay or withhold any withdrawal where it has reasonable grounds to suspect fraudulent activity, money laundering, or breach of these Terms, pending completion of any investigation.
• Any funds deposited into a ju9 account that are not associated with genuine wagering activity may be subject to reversal at ju9's sole discretion.

ju9 offers various bonuses and promotional incentives to both new and existing players. All bonuses are subject to the specific terms attached to each promotion, as published on the relevant promotion page. The following general bonus rules apply to all ju9 promotions unless explicitly stated otherwise:

• Bonuses are available to eligible players only. Eligibility criteria — including minimum deposit requirements, qualifying games, and time limits — are specified per promotion and must be met in full to receive the bonus.
• Bonus funds and any winnings generated from bonus funds are subject to wagering requirements before they can be withdrawn. Wagering requirements vary by promotion and are clearly disclosed before opt-in.
• Unless a promotion explicitly states otherwise, bonus funds must be wagered on eligible games within the stated time limit. Unused bonus funds and associated winnings will expire automatically upon the time limit being reached.
• ju9 reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice. ju9 also reserves the right to withhold or reclaim any bonus where it determines that the bonus was claimed through abuse, multi-accounting, or any other form of fraudulent behaviour.
• Players may not hold more than one active welcome bonus simultaneously. Bonus stacking is not permitted unless explicitly approved in writing by ju9.
• Seasonal promotions tied to events such as Pohela Boishakh, Eid, BPL season, IPL, or other cultural or sporting occasions are subject to their own specific terms, which will be published in advance of the relevant promotion period.

ju9 is committed to providing a fair and secure betting environment for all players. The following conduct is strictly prohibited on the ju9 platform and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Using automated tools, bots, scripts, or software to place bets, exploit game mechanics, or circumvent platform security measures.
• Colluding with other players to gain an unfair advantage in any game, tournament, or betting market.
• Exploiting software errors, glitches, or misconfigured odds. Any winnings derived from an identified error will be void and reversed.
• Engaging in any form of match-fixing, spot-fixing, or wagering on events in which you have any direct or indirect influence over the outcome.
• Using the platform in connection with any form of money laundering, financing of illegal activities, or any other criminal enterprise.
• Attempting to reverse-engineer, copy, replicate, or reproduce any portion of the ju9 platform, its games, or its software infrastructure.
• Posting, transmitting, or distributing any abusive, defamatory, threatening, or otherwise harmful content through any communication channel made available on the platform.

ju9 employs advanced fraud detection systems operating continuously. Suspected abuse is reviewed by our compliance team, and accounts may be suspended pending investigation without prior notice. ju9's determination in all matters relating to fair play, abuse, and collusion is final.

All content on the ju9 platform — including but not limited to the ju9 brand name and logo, website design and layout, software, game interfaces, graphics, text, data, and promotional materials — is the intellectual property of ju9 or its licensed third-party providers and is protected by applicable copyright and trademark law.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial entertainment purposes only.
• You must not reproduce, distribute, modify, publicly display, or create derivative works from any content on the platform without prior written consent from ju9.
• Game titles, logos, and related assets provided by third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) remain the exclusive property of their respective owners.

The ju9 platform is provided on an "as is" and "as available" basis. While ju9 makes every reasonable effort to maintain platform availability and accuracy, we do not guarantee uninterrupted access or the absence of technical errors.

• ju9 shall not be liable for any loss of profits, loss of data, loss of opportunity, or any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform.
• ju9 is not responsible for any loss arising from internet connectivity failures, device malfunctions, power outages, or other technical issues outside of our direct control that prevent you from placing or completing a bet.
• In the event of a system error that causes a game result to be incorrectly recorded or paid, ju9 reserves the right to void the affected bets and restore account balances to their pre-error state. ju9's liability in such circumstances is limited to the return of the original stake only.
• Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law.

Your use of the ju9 platform is also governed by our Privacy Policy, which describes in detail how ju9 collects, stores, uses, and protects your personal data. By agreeing to these Terms, you also acknowledge and accept the Privacy Policy.

• ju9 collects personal data necessary to operate the platform, process payments, verify your identity, prevent fraud, and comply with applicable legal obligations.
• ju9 uses 256-bit SSL encryption to protect data in transit and applies appropriate technical and organisational security measures to protect data at rest.
• ju9 will not sell your personal data to third parties. Data may be shared with identity verification providers, payment processors, and fraud prevention services strictly as required for platform operation.
• You have the right to request access to, correction of, or deletion of your personal data held by ju9, subject to our legal obligations. Requests may be submitted to [email protected].

Either party may terminate the account relationship at any time, subject to the conditions set out below.

• You may request closure of your ju9 account at any time by contacting [email protected]. Requests will be processed within 5 business days. Any verified balance remaining at the time of closure will be returned to your registered payment method, provided all withdrawal eligibility conditions are met.
• ju9 reserves the right to suspend or permanently close any account at any time, without prior notice, where it determines that the account is in breach of these Terms, has been involved in fraudulent or abusive activity, or where continued operation of the account would expose ju9 to regulatory, legal, or reputational risk.
• Where an account is closed by ju9 due to a confirmed breach of these Terms, any balance in the account — including deposits and winnings — may be forfeited at ju9's sole discretion.
• Self-exclusion requests submitted through the Responsible Gaming tools will result in account suspension for the requested duration. Accounts under self-exclusion cannot be reopened before the exclusion period has expired.

ju9 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, ju9 will provide reasonable notice by posting the updated Terms on this page with a revised "Last Updated" date. Where practicable, ju9 may also notify registered players via email or in-platform notification.

Your continued use of the ju9 platform after any amendment has been posted constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and request account closure in accordance with Section 9 above. It is your responsibility to check this page periodically for updates.

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms or your use of the ju9 platform shall first be referred to ju9's customer support team for informal resolution. ju9 aims to resolve all disputes within 14 business days of a formal complaint being lodged.

If a dispute cannot be resolved informally, the parties agree to submit the matter to binding arbitration. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties. Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction where necessary to prevent immediate harm.

For any questions, concerns, or formal complaints relating to these Terms or your ju9 account, please contact our support team. We aim to respond to all enquiries within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

Contact email: [email protected] (plain text — not a clickable link). Please include your registered username, the nature of your query, and any relevant transaction reference numbers in your message to help us resolve your matter promptly.